Terms and conditions

1.1 These membership terms and conditions apply to all members from 1 January 2025 and replace, from that date, all previously applicable membership terms and conditions.

1.2 Membership in Strawberry is included as part of Strawberry Services AS, org. nr. 996 099 784. The membership terms and conditions are an agreement between individual members and Strawberry.

1.3 The membership is personal and only available to persons over the age of 18. The membership and benefits cannot be used by anyone other than the individual members.

1.4 Membership will be confirmed via text message and/or email. Each member has a unique membership number. You can find this number when you are logged in on the website or app.

1.5 Members are responsible for informing respective hotels or partners that they are members in order to receive bonus points and or/ Spenn and benefits.

1.6 Strawberry reserves the right to exclude members from the membership programme and remove the points and/or Spenn earned as part of Strawberry’s membership programme. This may occur, for example, in the misuse of membership, points, Spenn and benefits as per the terms and conditions, and in case of criminal, unethical or immoral acts, or in the case of disrespectful or unwanted behaviour towards hotels, employees or partners. The list is not exhaustive.

1.7 If a member expects to earn bonus points and/or Spenn on accommodation paid for by their employer, members are personally responsible for notifying and obtaining consent from their employer in advance. Strawberry cannot, under any circumstances, be held responsible if a member does not inform and/or does not obtain prior consent from their employer. Members are recommended to obtain consent from their employer to use bonus points or Spenn.

1.8 The private use of bonus points or Spenn earned through work may, in certain jurisdictions, such as Sweden, Norway, Finland and Denmark, be regarded as taxable income. It is the member’s responsibility to inform his/her employer and/or relevant authorities of this, and to pay all applicable taxes and fees resulting from this use. Strawberry disclaims all responsibility for taxes or liability to pay taxes that are incumbent on the member in this regard.

1.9 Membership cannot be transferred to another person.

1.10 Strawberry reserves the right to terminate the loyalty program with a six-month notice period to members. Any such notice will be sent via email/text message or posted on the website.

1.11 Should the loyalty programme have to be discontinued due to conditions pertaining to a country’s legislation, a court decision or a prohibition by a country’s public authorities, Strawberry will not be held responsible for any losses to the individual member that may ensue from this termination. Strawberry will, as far as possible, attempt to inform individual members as soon as possible if the circumstances described under this point should arise. Section 1.10 above does not apply in the case of discontinuation in accordance with this regulation.

1.12 Members can cancel their membership at any time. Cancellation must be made in writing:

Online:	Via My Page on the Strawberry website
By email:	booking@strawberry.no
By post:	Strawberry Customer Service
	Postboks 2454
	NO-0201 Oslo, Norway

Cancellation will take immediate effect from the date that Strawberry receives notice of cancellation.

1.13 A cancellation of membership, on any grounds, means that any earned bonus points or Spenn will be removed from the respective membership account. Members can no longer use earned bonus points or Spenn with Strawberry, cf. the requirements regarding active membership in Section 5.

1.14 Strawberry retains the right, without prior notification to individual members, to change the terms and conditions of its membership programme. Any such changes will be published on the website and will enter into effect 14 days after these changes were published, unless otherwise stipulated. Members are responsible for keeping informed about any changes to the membership terms and conditions.

1.15 When changes are made to the membership terms and conditions that require legal consent or approval, Strawberry will ask its members for consent or approval. Strawberry reserves the right to terminate membership of members who do not provide their consent or approval of the new terms and conditions. Members may terminate their membership agreement if they no longer wish to be tied to the changed terms and conditions.

2.1 Strawberry will process personal data that is necessary to enable them, or participating partners and suppliers, to comply with the agreement concerning the provision of the membership programme. Further information on the processing of personal data, purpose, legal basis, overview of suppliers, requirements for transparency, correction or deletion can be found under “General Terms & Conditions and Data Protection Declaration”.

2.2 When signing up as a member, it is required to consent to receive information and offers from Strawberry about the company’s and partner’s products. Members must give their consent to receive this via email, phone, text message and other digital channels in order to be eligible to join the programme, but are free to withdraw their consent at any time.

2.3. Members who have given their consent can, based on previous purchases and information they have supplied, receive information and offers from Strawberry and participating partners. Membership can thereby provide a better experience to those who have given their consent.

2.4 Member consent is voluntary, and any part of this consent can be changed at any time. Consent can be managed by logging in to My Page on the app or website. Members can also provide or revoke their consent by contacting Customer Service.

3.1 Spenn

3.1.1 Spenn is a new form of points that will from 19 November 2024 replace any previous kinds of bonus points earned by members of Strawberry.

3.1.2 Members of Strawberry can earn Spenn on qualifying purchases. You cannot be a member without earning Spenn.

3.1.3 The Spenn Group AS (org.nr. 932435888) is the accounts administrator for Spenn. They are responsible for the accounts, currency management, transaction overviews and balances for Spenn for every member of Strawberry. The following Terms & Conditions for Spenn apply until a member of Strawberry chooses to create an account with Spenn. Spenn Terms & Conditions and Privacy Policy.

3.1.4 The Spenn Group automatically receives access to information about members and purchase transactions for all members of Strawberry, so that they can administer Spenn on behalf of Strawberry, and perform data analysis and profiling, in order to be able to improve Strawberry’s offers and personalisation.

3.1.5 The validity period for Spenn with Strawberry is three years from the month they are earned. Strawberry retains the right to delete, without notice, any Spenn that have been incorrectly displayed/earned with Strawberry.

3.2 Strawberry bonus points

3.2.1 Strawberry bonus points are being phased out and can no longer be earned or registered after 18 November 2024. All registrations from 19 November 2024 onwards will be made in Spenn.

3.2.2 The validity period for Strawberry bonus points will be changed to be valid up to and including 31 December 2025, regardless of when they were earned.

3.2.3 Strawberry bonus points are valid up to three years (36 months) from the month they were earned, though no longer than 31 December 2025. Thereafter the bonus points will automatically expire and can no longer be used. When bonus points are used, the oldest valid bonus points will be redeemed first.

3.2.4 Strawberry bonus points are personal and cannot be combined with other members’ bonus points or redeemed for cash.

3.2.5 Strawberry retains the right to delete, without notice, any bonus points that have been incorrectly displayed/earned.

4.1 Members can only earn Spenn on their personal stays/transactions.

4.2 Members staying overnight earn Spenn on their own stays regardless of who pays for the accommodation. Members cannot earn Spenn for another person’s stay. However, there is a possibility for users to earn Spenn together using “Spenn Together”.

4.3 The amount of Spenn earned for a stay/transaction at Strawberry hotels is based on the (domicile) currency linked to the member via the Spenn Group and the amount paid in local currency at Strawberry.

4.3.1 For overnight stays, the basic rule for earning Spenn is 3 Spenn per 10kr/€1 (30% Spenn for the amount) for rooms and breakfast included in the price code. Different calculation methods may apply for special rates.

4.3.2 Spenn boosters per tier, double Spenn and extra Spenn, are allocated on the basis of the basic rate.

4.3.3 Spenn are not allocated in the following scenarios:

• When Spenn is used as payment.
• When using gift cards for a specific product (without a specified value).
• Hidden prices, e.g. stays where the booking has been made via a third party and the price for a stay is not provided to guests.
• Overnight stays booked through online travel agencies (OTAs) including, but not limited to, Expedia.com, Hotels.com, Booking.com, Orbitz.com, CheapTickets.com and Priceline.com.
• Overnight stays booked but not used, i.e. no-shows.
• Payment for events and group bookings (weddings, dinners and so on). However, members can earn Spenn for overnight stays.
• Overnight stays with “crew prices” (crew are members of staff, airline/train/boat staff or work teams).
• Free overnight stays – “complimentary” rooms.

4.4 It is not possible to combine Spenn with earnings of partner points.

4.5 For bookings including several members, the lead guest for the booking will receive any Spenn earned this particular booking.

4.6 Members can apply to register Spenn for purchases made with Strawberry up to six months after the transaction. Such registration is only possible for transactions that were qualifying purchases at the time, and from the date that the membership commenced.

5.1 Redeeming Spenn

5.1.1 The redemption of Spenn requires an active membership with Strawberry.

5.1.2 When making a booking with Spenn, either for a full amount or as partial payment, Spenn will be deducted for payment at the time of booking.

5.1.3 Members of Strawberry can use Spenn as full or partial payment when booking rooms for specific price codes.

5.1.4 The possibility to use Spenn as payment can also be extended to other products and/or price codes during certain periods and campaigns.

5.1.5 Products paid for with Spenn, either in fully or partially, may have specific cancellation terms.

5.2 Redeeming Strawberry bonus points (earned before 19 November 2024)

5.2.1 Redemption of bonus points requires an active membership with Strawberry and sufficient valid points. Bonus nights are available until 31 December 2025, but must be booked before the bonus points expire. For cancellations within the standard cancellation period, bonus points can be reinstated, as long as they have not expired since the booking was made.

5.2.2 A certain number of standard rooms at each hotel are allocated for bonus nights. At certain hotels, there may even be a certain number of rooms in other room categories available for bonus night bookings. The booking of bonus nights is subject to availability of rooms allocated for bonus nights. Even if all bonus rooms are fully booked, there may be free rooms in other price categories.

5.2.3 Gift cards purchased with bonus points are valid for a maximum of 12 months, and can only be redeemed at hotels within Strawberry. The validity of the gift card is limited to the validity date of the first bonus points to expire. The gift card is issued in monetary value. The validity of gift cards cannot be extended and their value cannot be reverted back to bonus points.

5.2.4 Be My Guest issued with a points value are valid for the booking of bonus night rooms. They cannot be split across several stays, the value must cover the entire cost of the room, and cannot be used as partial payment for rooms. Be My Guest is no longer available for purchase.

5.2.5 The following applies for bonus point redemptions (exceptions to the rates quoted may apply during certain periods and campaigns):

Bonus nights with Strawberry

Bonus nights apply to two people. Current bonus prices and availability at each respective hotel are displayed on the website when you are logged in to your account. There are categories for the redemption of bonus points applicable to standard rooms, starting from 10,000 bonus points per night. Strawberry reserves the right to change the categorisation system at any time.

Using points with partners

Members can view current information about partners, offers and points redemption on the website.

6.1 The membership programme at Strawberry has four membership levels: Blue, Silver, Gold and Platinum.

6.2 A membership period lasts for 12 months from the month that members registered their membership.

6.3 During the membership period, members have the opportunity to qualify for a higher level. Members who are promoted to a higher level will receive this level straight away during the current period and members retain this level for the next member period (the subsequent 12 months). The calculation of the qualifying purchases reverts to zero at the end of the member period.

6.4 Qualifying purchases are equal to qualifying nights that provide the opportunity to reach a higher level of membership. Only members’ own stays qualify.

6.4.1 Qualifying nights are not eligible for the following:

• The use of gift cards for specific products (without a specified value).
• Overnight stays booked but not used, i.e. no-shows.
• Overnight stays with “crew prices” (crew are members of staff, airline/train/boat staff or work teams).
• Free overnight stays – “complimentary” rooms.
• Overnight stays booked through online travel agencies (OTAs).

6.5 Qualification for a higher membership level occurs during each member period in accordance with the following regulations:

SILVER	5 qualifying nights
GOLD	30 qualifying nights
PLATINUM	60 qualifying nights

6.6 There are two Lifetime levels that can be reached. Qualification for Lifetime levels is calculated based on the entire membership period. Lifetime qualification are those membership periods where the level has been achieved through, for example, personal transactions, not via status matches, invitations, freezes or any other such ways.

Lifetime Gold	8 qualifying periods with Gold membership or higher.
Lifetime Platinum	8 qualifying periods with Platinum membership.

If members reach Lifetime levels, they will retain this as long as they do not terminate their membership. Members who have reached Lifetime Gold still have the opportunity to advance to Platinum during a member period, or reach Lifetime Platinum in the future according to the rules outlined above.

The lifetime bonus points earned up until these Terms & Conditions enter into force will count towards the calculation of your lifetime status.

6.7 Membership benefits pertaining to respective membership levels apply as set forth in the attachment to these membership terms and conditions.

7.2 Separate regulations, terms and conditions apply to Strawberry Mastercard. These terms and conditions will be sent along with the member’s first Strawberry Mastercard. Information about rules and benefits linked to Mastercard and a link to updated terms and conditions will always be published on Strawberry website.

8.1 Nordic Choice Commercial Services AS (Strawberry) is only responsible for any financial losses relating to the membership if Strawberry has been negligent and is the reason for your financial loss.

8.2 Strawberry will in accordance to general legal provisions be able to hold you accountable for misuse of membership or membership cards that violate these terms and conditions.

9.1 Strawberry has the right to transfer your membership agreement to another company that will continue to operate the members club.

10.1 In the event of disputes regarding the applicable membership terms and conditions, Norwegian law will apply.

1: For bookings where several members are sharing a room, it is the guest registered as the main guest for the booking who receives any available benefits associated with the membership level.

2: Benefits that are delivered during a stay will be delivered according to tier level held upon check in.

3: Membership benefits do not apply to stays booked via online travel agencies (OTAs, see Section 4.5).

4: The following membership benefits do not apply to Comfort Hotel Xpress, and they do not apply for the apartments at Comfort Hotel Solna: complimentary mineral water, upgrade upon arrival and guaranteed room upgrade. At Sommerro, upgrade benefits do not apply.

5.1 Early access – Strawberry releases many of its offers to its members first.

5.2 Monday Breakfast – get breakfast for two people and pay for just one person. Applies to one member and a guest.

5.3 Free tea/coffee – one cup per day including a refill of regular coffee/tea, subject to availability. Barista coffee is not included, and this benefit cannot be combined with any other discounts or offers.

5.4 Member rates – Discounted prices are available when you are logged in to your member profile and book on the Strawberry website, the app, via our Customer Service or at a hotel. This benefit cannot be combined with any other discounts. Non-members must register for membership and log in during the booking process in order to take advantage of member rates.

5.5 Restaurant voucher – For overnight stays at Clarion Hotel®, Quality Hotel™ and most of our independent hotels. A voucher for each night (value 35 kr/€4) will be provided via the Strawberry app. The voucher can be exchanged for food or drink in the hotel restaurants/bars (excluded spirits and tobacco). Alcoholic beverages (excl. spirits and tobacco) can only be purchased in combination with a meal. At Quality Hotel™, vouchers can also be used to purchase food and drink from Petite X. Vouchers are marked with a date and can only be used on this specific date. They cannot be accumulated or redeemed for cash, and no change is provided. Restaurant vouchers are not provided at Comfort Hotel®, Clarion Collection ® Hotel and other hotels where the restaurant is managed by a third party,

5.6 Partner offers – This includes offers, benefits and/or discounts. More information is provided on the website.

5.7 Red Carpet – Activate Red Carpet to receive marketing and information from Strawberry and partners as part of events and activities.

6.1 All benefits pertaining to Blue membership also apply to Silver membership.

6.2 Late cancellation – Extended cancellation time of 6pm/18:00 on the scheduled day of arrival. Applies to bookings with standard cancellation terms (4pm/16:00 on the scheduled day of arrival).

6.3 Restaurant voucher – Each voucher is worth 75 kr/€8 with terms as specified under Section 5.5.

6.4 Late check-out – A late check-out time of 2pm/14:00 is offered at no extra cost, subject to availability. The late check-out should be arranged with the reception no later than the day before departure.

6.5 Spenn booster – 10% extra Spenn for stays that qualify for Spenn earnings.

7.1 All benefits pertaining to Blue and Silver membership also apply to Gold membership.

7.2 Guaranteed room at a destination if members book at least 48 hours prior to arrival via customer service at standard rates (exceptions apply during certain periods and in certain destinations). The benefit requires that customer service is open, create the reservation and confirm back before the time limit is reached. The benefit cannot be combined with contract prices or other discounts. Benefits such as upgrades, early check-in and late check-out are not guaranteed for this type of booking.

7.3 Early check-in – You can get an early check-in at no extra cost, subject to availability.

7.4 Restaurant voucher – Each voucher is worth 125 kr/€13 and can be used at any hotel that issues a voucher for an overnight stay, with terms as specified under Section 5.5.

7.5 Late check-out – A late check-out time of 3pm/15:00 is offered at no extra cost, subject to availability. The late check-out should be arranged with the reception no later than the day before departure.

7.6 Upgrades – Upgrades to a higher room category may be offered upon arrival at no extra cost, subject to availability.

7.7 2-for-1 spa entry – The benefit applies at our hotels, subject to availability, and must be requested at the time of booking if advance bookings are possible.

7.8 Freeze level – Possible once every 5 years, enabling members to retain their tier for an extra membership period. In order to be able to freeze a level, members will have had to have held this level in the previous period via qualifying purchases. The benefit cannot be claimed if the level in the previous membership period was obtained via status matches, invitations, freezes or similar. You should apply when logged in to your account on the website.

7.9 Spenn booster – 20% extra Spenn for stays that qualify for Spenn earnings.

8.1 All benefits pertaining to Blue, Silver and Gold membership also apply to Platinum membership.

8.2 Restaurant voucher - Each voucher is worth 125 kr/€13 with terms as specified under Section 5.5.

8.3 Free mineral water or soft drink during overnight stays – One bottle per night from the minibar or the reception if there is no minibar.

8.4 Guaranteed room at a destination if members book at least 24 hours prior to arrival via our Customer Service at standard rates (exceptions apply during certain periods and in certain destinations). For other terms see Section 7.8.2.

8.5 Late check-out – A late check-out time of 4pm/16:00 is offered at no extra cost, subject to availability. The late check-out should be arranged with the reception no later than the day before departure.

8.6 Gym entry – Free access to gyms at chain hotels with a gym, even when members are not staying overnight at the hotel. Show that you have Platinum membership by using the app in the reception for free admission to the fitness facilities. Please note that not all hotels offer changing rooms and showers. The benefit is not included at gyms that offer subscriptions/personal memberships.

8.7 Give away Gold – As a Platinum member, you can apply for this via the website once during each membership period. The person receiving the upgrade must be a member of Strawberry and can keep this upgrade during the current membership period (between 1-12 months).

8.8 If the hotel has standard double rooms available at the time of booking, Platinum members are guaranteed to be able to use Strawberry bonus points. This only applies to members’ own bookings and cannot be used by anyone else. Exceptions may apply during certain periods. This does not apply if you use the 24-/48-hour guarantee, or in combination with any upgrade benefits.

8.9 Spenn booster – 30% extra Spenn for stays that qualify for Spenn earnings.